HGS India Off Campus Drive 2023 hiring Freshers As Technical Executive For All Graduates
March 1, 2023
HGS India Off Campus Drive 2023 Details:
About Company:
A part of the multi-billion dollar conglomerate Hinduja Group, HGS is a global leader in business process management (BPM) and optimizing the customer experience lifecycle. We are committed to our mission to innovate, optimize, and grow our client’s business with the perfect balance of technology and people.
Company Name: HGS India
Job Profile: Technical Support Executive
Work Location: Bangalore, India
Salary: Not Disclosed
Job Code: HGS/127
Job Description
Position Summary
Technical support executives are responsible for handling calls from new and existing customers from the US regarding a variety of broadband/OS-related queries. Using their knowledge of products or services as well as great customer service skills, these professionals address issues, provide technical support and offer information, as needed, to keep customers satisfied and retain business.
Roles and Responsibilities
Answers inquiries by clarifying desired information; researching, locating, and providing information
Determines requirements by working with customers
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
Fulfils requests by clarifying desired information; completing transactions; forwarding requests.
Education & Experience
Under Graduates/Graduates (Non B.E, B.Tech)
Fresher/0-12 Months
Desired Skills and Abilities
Excellent Communication Skills
Basic Telephone Etiquettes
MS Office
Basic System Navigation Skills
Customer Focus and Being Attentive
Troubleshooting
Good reasoning and analytical skills
Active listening skills
Ability to comprehend the customer requirement well
Good understanding about ISP.
Eligibility Criteria
Willing to work in Rotational shifts
5 days work/2 rotational weekly offs
Transport facility provided
Apply Before the link Expires for HGS India Off Campus Drive 2023.
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