Zycus Off Campus Drive 2023 Hiring Freshers As Support Executive Role For All Graduates
January 30, 2023
Zycus Off Campus Drive 2023 Hiring Details:
About Us
Zycus is a pioneer in Cognitive Procurement software and has been a trusted partner of choice for large global enterprises for two decades. Zycus has been consistently recognized by Gartner, Forrester, and other analysts for its Source to Pay integrated suite. Zycus powers its S2P software with the revolutionary Merlin AI Suite. Merlin AI takes over the tactical tasks and empowers procurement and AP officers to focus on strategic projects; offers data-driven actionable insights for quicker and smarter decisions, and its conversational AI offers a B2C type user-experience to the end-users.
Zycus helps enterprises drive real savings, reduce risks, and boost compliance, and its seamless, intuitive, and easy-to-use user interface ensures high adoption and value across the organization.
Job Profile : Technical Support Executive
Work Location : Pune, Mumbai, Bangalore
Salary : Not Disclosed
Experience Required: Freshers
Degree Required : BE/B.Tech
Job Description
Zycus is looking for Engineering Graduates in Computer Science, IT or Electronics with 0-1 years experience to join us as (Technical Support Executive) Product Technical Analyst.
As a Technical Support Executive at Zycus, you will:
Be part of a 24/7 support team supporting Zycus’s Source-to-Pay procurement suite
Be the first point of Contact for Customers having queries/ issues related to Zycus products
Work with the Technical Account Management Team to ensure deliverables are on-time, increase efficiency and resolve issues for customers by coordinating with multiple Teams from Zycus & Customer side to achieve Customer Satisfaction
Participate and contribute to best practices (tools/process), knowledge sharing & find ways to automate and ideate new things to enhance Customer experience, reduce manual efforts and suggest new processes
Work with customers and internal stakeholders while participating and facilitating testing including User, Acceptance Testing
Evaluate and suggest innovative solutions and workarounds for customer requirements
Work efficiently on, Zycus products configuration, Incident Management Tools, MS-Excel, etc.
Provide strong technical understanding of Zycus product with the ability to discuss and demonstrate the
Zycus Solution and how it may be configured to meet a customer’s business needs.
Job Requirement
Engineering Graduate (B.E./B.Tech) in CS/IT/Electronics
Experience Level: 0-1 years
Strong written and verbal communication skills.
Willingness to work in Shifts
Flexible, enthusiastic approach to work including a strong desire to learn new tools & techniques to solve business problems.
Ability to collaborate with various internal and external stakeholders
Ability to multitask, learn, execute and excel
Understanding of Supply chain operations, e-procurement tools, Incident Management Tools & knowledge of ITIL concepts will be an added advantage
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